Guides
The thinking, written down.
How to investigate an EMS incident, how to read what comes back, and what a record has to contain before anyone can read anything out of it. Written for people doing the work, not for people evaluating software.
Investigation
How to run an EMS incident investigation
A safety officer who has just been handed the job and has no procedure to follow.
Method
Contributing conditions vs. root cause
Anyone who has been told to find the root cause and suspects it is the wrong instruction.
Data
What your incident data is not telling you
A manager with a year of clean-looking reports and a nagging feeling that they are not saying much.
Culture
Building a near-miss reporting culture
A leader who keeps asking for near misses and keeps not getting them.
Follow-through
Corrective actions that survive 90 days
Anyone whose last action plan died quietly and was never formally abandoned.
Data
How to prepare your incident data for analysis
Someone who has been asked for an export and wants to know whether theirs is any good.
Reading the evidence
How to read an incident pattern report
Anyone holding a pattern report and wondering how much of it they are allowed to believe.